Frequently asked questions
Frequently asked questions
Weight Loss
How many times will I see the dietician in the weight loss program?
The dietician will consult all new weight loss patients once at the beginning of the program to prepare you with everything you need to meet your goals. If you have any additional dietary concerns after this, mention this to your provider during your monthly video check in consultations.
What Should I Have Ready for My Weight Loss Consultation Visit?
To help us provide the best possible care during your virtual weight loss consultation with LuxeCare Medical, we recommend having the following items available before your appointment:
- Current weight and approximate height
- Blood pressure machine (if available)
- Weight scale
- Blood sugar/glucose readings (if diabetic or prediabetic)
- List of current medications and supplements
- Recent lab results (if available)
- Information about previous weight loss programs or medications you’ve tried
- A quiet and private space with reliable internet connection
Helpful optional items:
- Measuring tape for waist measurements
- Fitness tracker or activity app data
- Food journal for nutrition tracking app
- Pulse oximeter (if applicable)
During your visit, we will discuss:
- Your weight loss goals
- Medical history and lifestyle factors
- Nutrition and wellness habits
- Medication eligibility and treatment options
- Personalized recommendations tailored to your needs
Please note: Some patients may require updated laboratory testing before starting certain weight loss medications depending on medical history and provider assessment.
Preparing ahead of your appointment helps create a smoother, more personalized virtual care experience from the comfort of your home.
What is included in the weight loss program?
Our weight loss services may include:
• Personalized treatment plans, one time free dietician consult
• The Medication delivered to your doorstep
• Ongoing follow-up support
• Wellness education
Do you offer Semaglutide or Tirzepatide?
Yes, we offer both weight loss medication. This may be discussed during your consultation if medically appropriate.
What type of Bloodwork needs to be done before starting on weight loss injections?
CBC, CMP, TSH, Lipid panel, and A1C.
Can I use the bloodwork I recently did with my doctor for clearance?
Yes, we accept labs up to 6 months old. If labs are older than 6 months, new labs will be required.
How do I get to send my provider my medical records, lab results or images?
The provider will send you an email with a link to activate your patient portal and you can upload any medical records, lab results or images that you want the provider to see before or after the appointment.
Fertility Wellness
What is Fertility Wellness?
Our fertility wellness services focus on supporting overall reproductive wellness, lifestyle optimization, education, and wellness guidance for individuals preparing for pregnancy or fertility treatments such as IVF.
Do you replace my fertility specialist or OB-GYN?
No. LuxeCare Medical does not replace your fertility specialist or OB-GYN. Our goal is to complement your existing care team through wellness support and education.
What Should I Have Ready for My Fertility Wellness Visit?
To help us provide the most supportive and personalized experience during your virtual fertility wellness consultation with LuxeCare Medical, we recommend having the following information available before your appointment:
List of current medications and supplements
Recent laboratory results (if available)
Fertility treatment history or IVF cycle information (if applicable)
Menstrual cycle details and tracking information
Previous imaging or fertility testing results (if available)
Questions or goals you would like to discuss during your visit
A quiet, private space with reliable internet connection
Recent hormone levels or fertility specialist notes
Nutrition or wellness journals
Blood pressure machine and weight scale
Preparing ahead of your visit helps create a smoother, more thoughtful, and personalized fertility wellness experience from the comfort of your home.
Telehealth
What services do you offer?
We offer Weight Loss and Fertility Wellness Services.
Are visits virtual or in-person?
LuxeCare Medical primarily provides 100% virtual telehealth visits, allowing patients to receive care conveniently from home.
What states do you currently serve?
We currently serve patients in Arizona and Washington, with plans to expand into additional states in the future.
How do telehealth appointments work?
Appointments are completed securely through a HIPAA-compliant video telehealth platform using your phone, tablet, or computer. During your scheduled visit, you will meet face to face with your provider through a live video consultation from the comfort and privacy of your home.
What conditions can be treated through telehealth?
Many common conditions can be treated virtually, including:
• Cold & flu symptoms
• Allergies
• Minor infections
• Women’s health concerns
• Medication refills
• Weight loss management
What conditions are NOT appropriate for telehealth?
Medical emergencies should always be treated at the nearest emergency room or by calling 911. Severe chest pain, stroke symptoms, severe breathing difficulty, and major trauma require emergency care.
Is my information secure?
Yes. Protecting patient privacy is extremely important to us. Our telehealth platform is HIPAA-compliant and designed to securely protect your information.
Primary Care
Do you prescribe medications?
Yes, when medically appropriate, prescriptions may be sent electronically to your preferred pharmacy.
Do you prescribe controlled substances?
LuxeCare Medical does not routinely prescribe controlled substances through telehealth services.
What Should I Have Ready for My Virtual Primary Care Visit?
To help us provide the best possible care during your telehealth appointment, we recommend having the following items available if possible:
- Blood pressure monitor
- Digital thermometer
- Weight scale
- Blood sugar/glucose monitor (if diabetic or monitoring blood sugar)
- Current medication list or medication bottles
- Recent lab results or medical records (if available)
- Pen and paper or notes for questions/symptoms
- Reliable internet connection and a quiet, private space
Depending on your symptoms, additional helpful items may include:
- Pulse oximeter (oxygen monitor)
- Flashlight or phone light for throat/skin exams
- Measuring tape for waist measurements or swelling concerns
Please note: Not every patient will need all of these items. Your provider will guide you during the visit based on your specific concerns and healthcare needs.
What if I need bloodwork done?
Sure, the provider can place orders after your consultation and send you to a local lab for your testing. All lab packages and prices are also listed on the website for your convenience.