Agreement to Terms

By accessing or using the LuxeCare Medical website (www.luxecaremedical.com) and services, you agree to be bound by these Terms & Conditions (“Terms”).

If you do not agree with these Terms, please do not use this Site or our services.

1. Medical Disclaimer

The content on this website is provided for informational purposes only and does not constitute medical advice, diagnosis, or treatment.

Use of this website does not establish a provider–patient relationship.

A provider–patient relationship is only established after you:

• Complete registration
• Are accepted as a patient
• Complete a consultation with a licensed provider

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

2. Telehealth Services

LuxeCare Medical provides healthcare services via telehealth.

By using our services, you acknowledge that:

• Telehealth involves the use of electronic communication technologies
• There are potential risks, including technical issues and privacy limitations
• You are responsible for ensuring a private and secure environment during visits

Services are provided through secure platforms, including systems powered by Tebra.

3. Eligibility

To use our services, you must:

• Be at least 18 years old, or have parent/legal guardian consent
• Provide accurate and complete information
• Be physically located in a state where our providers are licensed at the time of the visit

4. Services Provided

LuxeCare Medical offers services including:

• Primary Care
• Virtual Urgent Care
• Fertility Wellness
• Medical Weight Loss Programs

All services are subject to provider discretion and clinical appropriateness.

We reserve the right to decline or discontinue services when necessary for clinical or legal reasons.

5. Appointments & Scheduling

Appointments are scheduled based on real-time availability.

We do not guarantee same-day appointments.

Patients are responsible for attending scheduled visits on time.

You may view availability and book the earliest appointment that fits your schedule.

6. Fees & Payment

Payment is due at the time of service unless otherwise specified.

We may accept self-pay and/or insurance, if applicable.

You are responsible for all fees associated with your care.

Failure to complete payment may result in denial of services.

7. Cancellations & No-Shows

We request at least 24 hours notice for cancellations.

Late cancellations or missed appointments may be subject to a fee.

Repeated no-shows may result in restricted access to services.

8. Prescriptions & Medical Decisions

Prescriptions are issued at the sole discretion of the provider.

Not all conditions are appropriate for telehealth treatment.

Controlled substances may not be prescribed or may be limited depending on state laws.

We do not guarantee prescriptions or specific treatments.

9. Privacy

Your use of our website is also governed by our:

• Privacy Policy, which applies to website data
• Notice of Privacy Practices under HIPAA, which applies to medical information

Please review these documents for more information.

10. Intellectual Property

All content on this Site, including text, logos, branding, and materials, is the property of LuxeCare Medical and may not be copied, reproduced, or distributed without permission.

11. Limitation of Liability

To the fullest extent permitted by law:

• LuxeCare Medical shall not be liable for indirect, incidental, or consequential damages
• We do not guarantee uninterrupted or error-free access to the Site

Use of this Site and services is at your own risk.

12. Third-Party Services

We may use third-party services for:

• Scheduling
• Payment processing
• Telehealth delivery

We are not responsible for the policies or actions of third-party providers.

13. Changes to Terms

We reserve the right to update these Terms at any time.

Updated Terms will be posted on this page with a revised effective date.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the state in which the patient is located at the time services are rendered, along with applicable federal laws.

15. Contact Information

LuxeCare Medical

Contact us

Important Notice

LuxeCare Medical provides telehealth services for non-emergency medical conditions only.

If you are experiencing a medical emergency, call 911 immediately.