LuxeCare Medical PLLC

At LuxeCare Medical PLLC (“LuxeCare Medical,” “we,” “our,” or “us”), protecting your health information and privacy is extremely important to us. This Notice of Privacy Practices describes how your medical information may be used and disclosed, and how you can access your information. Please review it carefully.

OUR COMMITMENT TO YOUR PRIVACY

We understand that your medical information is personal. We are committed to maintaining the privacy and security of your Protected Health Information (“PHI”) in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”) and applicable state laws.

Protected Health Information includes information about your health condition, treatment, medications, medical history, payment information, and other identifying details related to your care.

HOW WE MAY USE AND DISCLOSE YOUR INFORMATION

We may use or disclose your health information for the following purposes:

1. Treatment

We may use and share your information to provide, coordinate, and manage your healthcare services.

Examples include:

• Reviewing your medical history
• Prescribing medications
• Coordinating lab work
• Referring you to specialists
• Communicating with pharmacies, laboratories, or other healthcare providers involved in your care

2. Payment

We may use your information to process payments for healthcare services provided to you.

Examples include:

• Processing self-pay transactions
• Billing insurance companies (if applicable)
• Verifying eligibility or coverage
• Collecting outstanding balances

3. Healthcare Operations

We may use your information to operate and improve our practice.

Examples include:

• Quality improvement activities
• Staff training and education
• Compliance monitoring
• Website and patient experience improvements
• Business management and administrative activities

4. Appointment Reminders & Communication

We may contact you regarding:

• Appointment reminders
• Follow-up care
• Prescription updates
• Health-related information
• Service announcements

Communication may occur through:

• Phone calls
• Secure email
• Text messaging
• Patient portal notifications

Please note that standard email and text messaging may not always be fully secure.

5. Telemedicine Services

As a virtual healthcare practice, LuxeCare Medical may use secure telehealth technologies to provide healthcare services remotely.

Telemedicine sessions may involve:

• Video conferencing platforms
• Electronic medical records
• Secure patient portals
• Electronic prescribing systems

We take reasonable safeguards to protect your information during virtual care visits.

6. Required by Law

We may disclose your information when required by federal or state law, including:

• Public health reporting
• Court orders or subpoenas
• Law enforcement requests
• Government audits or investigations
• Reporting abuse, neglect, or threats to safety

7. Business Associates

We may share information with trusted third-party service providers who assist us in operating our practice, such as:

• Electronic medical record systems
• Billing providers
• Telehealth technology vendors
• Payment processors
• Cloud storage providers

These companies are required by law to safeguard your information.

YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION

You have the following rights regarding your medical information:

Right to Access

You may request a copy of your medical records and health information.

Right to Correct Information

You may request corrections to inaccurate or incomplete information in your records.

Right to Request Restrictions

You may ask us to limit certain uses or disclosures of your information. While we will consider your request, we may not always be legally required to agree.

Right to Confidential Communications

You may request that we contact you in a specific way or at a specific location.

Right to Receive a Copy of This Notice

You may request a paper or electronic copy of this Notice at any time.

Right to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint without fear of retaliation.

You may file a complaint with:

• LuxeCare Medical PLLC
• The U.S. Department of Health & Human Services Office for Civil Rights

WEBSITE, COOKIES & DIGITAL COMMUNICATIONS

Our website may collect limited non-medical information such as:

• Browser type
• Device information
• Website usage analytics
• IP address

This information helps improve website performance and user experience.

Please avoid submitting sensitive medical information through unsecured website forms or email unless specifically instructed.

SMS & EMAIL COMMUNICATION DISCLAIMER

By providing your contact information, you consent to receive communications from LuxeCare Medical regarding appointments, treatment updates, and healthcare services.

Message and data rates may apply.

You may opt out of non-essential communications at any time.

CHANGES TO THIS NOTICE

We reserve the right to update or modify this Notice at any time. Updated versions will be posted on our website with a revised effective date.

CONTACT INFORMATION

LuxeCare Medical PLLC

For questions regarding this Notice or your privacy rights, please contact us directly.

ACKNOWLEDGMENT

By using our services, website, patient portal, or telemedicine platform, you acknowledge receipt of this Notice of Privacy Practices.