Introduction

LuxeCare Medical  respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us online.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

We may collect personal information such as:

• Name
• Email address
• Phone number
• Date of birth, if provided
• Payment information, processed securely through third-party platforms

Technical and Usage Information

We may automatically collect certain technical and usage information, including:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website

Health-Related Information

If you submit information through forms, booking systems, or other online tools, you may provide health-related details.

Important: Health information submitted through secure patient portals is governed by our Notice of Privacy Practices under HIPAA, and not solely by this Privacy Policy.

2. How We Use Your Information

We may use your information to:

• Schedule and manage appointments
• Provide healthcare services
• Communicate with you by email, phone, or SMS reminders
• Process payments
• Improve our website and services
• Send updates, promotions, or health-related information, where permitted
• Comply with legal obligations

You may opt out of promotional communications at any time.

3. How We Share Your Information

We do not sell your personal information.

We may share your information with the following parties when necessary:

Healthcare Providers

We may share information with healthcare providers to deliver, manage, and coordinate your care.

Service Providers

We may share information with trusted third-party vendors who help us operate our business, such as scheduling, billing, website hosting, payment processing, and communication services.

Legal Requirements

We may disclose information when required by law, subpoena, court order, government request, or other legal process.

4. Website Tracking and Cookies

We may use cookies and similar tracking technologies to:

• Improve user experience
• Analyze website traffic
• Support marketing and advertising efforts

These technologies may include tools such as:

• Google Analytics
• Meta, including Facebook and Instagram tracking pixels

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your information.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Third-Party Services

Our website may contain links to or integrate with third-party platforms, including secure healthcare systems such as Tebra.

We are not responsible for the privacy practices, policies, or content of third-party websites or services. We encourage you to review their privacy policies before providing information to them.

7. Your Privacy Rights

Depending on your state of residence, you may have certain privacy rights, including the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of certain data uses

To exercise these rights, please contact us using the information provided below.

8. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected such information, we will take appropriate steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on this page with a revised effective date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy or your information, please contact us:

LuxeCare Medical

Contact us

Important Note

This Privacy Policy applies to website and online interactions only.

For information about how your medical information is protected, please review our Notice of Privacy Practices under HIPAA.